A product is missing from my orderUpdated 12 days ago

Is a product missing from your order? First, check carefully to see if the item might be in a less obvious spot inside the packaging.

Small items are sometimes:

• placed under the cardboard flaps of the shipping box;
• packed amongst other products;
• added inside or alongside the packaging of another product;
• placed amongst the packing material.

You should therefore check the entire box and all packaging carefully.

Was your order sent in multiple parcels?

Sometimes an order is split across multiple parcels. You should therefore also check whether you have received multiple Track & Trace links and whether another parcel is still in transit.

Still can’t find the item?

Please contact our customer service team. We will check your order and the available dispatch details to assess your report.

Please include the following, if this information is not already clear:

• your order number;
• which product is missing;
• how many items you ordered;
• how many items you received;
• whether, in the event of a valid claim, you would prefer to receive the missing product again or be refunded the purchase price.

This will ensure we have all the necessary information straight away to assess your report and assist you as quickly as possible.