Returns and warranty
My order arrived damaged
Has your order arrived damaged? Simply report this via our returns portal and upload clear photos of the product and the packaging.This will allow us to assess and resolve your request as quickly as possible.Report damage
How do I return a product?
You can easily register your return via our returns portal.Register a returnOnce you have registered, you will immediately receive further instructions on how to return your order.
When will I receive my refund?
Once we have received your return, you will first receive a confirmation by email. Your return will then be processed within 7 days and refunded via the payment method used.
What are the return costs?
You can easily return your order via our returns portal. The return costs are €3.95 per return shipment.
How does the right of withdrawal work?
You have the right to withdraw from the contract within 30 days without giving any reason. The withdrawal period expires 30 days after the day on which you, or a third party designated by you (other than the carrier), takes physical possession of...
How does the warranty work?
All items are covered by the statutory warranty. This means that a product must meet what you can reasonably expect from it.
What is the return period?
You can return your order within 30 days of receipt.
I have received the wrong product
Have you received the wrong product? Simply report this via our returns portal and upload clear photos of the product you received.This will allow us to assess and resolve your request as quickly as possible.Report the wrong product
Can I return multiple orders together?
Yes, it is possible to return multiple orders together via our returns portal. Previous orders are also automatically displayed here.
A product is missing from my order
Is a product missing from your order? Please contact our customer service team. Please state your order number and which product is missing, so that we can check this for you and resolve the issue as quickly as possible.