Do you have a question or need help? Please send an email to customerservice@partywinkel.co.uk. We’ll be happy to help.

Do you have a question or need help? Use the chat on our website. There you can quickly find answers to frequently asked questions and easily get in touch with us.If we cannot help you immediately, leave a message via the chat. We will get back to you as soon as possible.You can also contact us by email at <a href="mailto:customerservice@partywinkel.co.uk">customerservice@partywinkel.co.uk</a>Can I also contact you by phone?No, we have deliberately chosen not to offer a telephone helpline. This allows us to focus all our attention on responding quickly to enquiries via chat and email. This means we can help more customers at the same time, and you&#x2019;ll often receive a reply more quickly than if you were to contact us by phone.

How do I get in touch?

Our customer service team is available Monday to Friday from 09:00 to 18:00.

Our customer service team is available Monday to Friday from 09:00 to 18:00.

What are your opening hours?

Head officeLuzernestraat 83J2153GM Nieuw-VennepNetherlandsReturn addressHoogendijk 2C2952AE AlblasserdamNetherlandsImportantReturns must always be registered first via our returns portal. Unregistered returns may experience delays in...

Head officeLuzernestraat 83J 2153GM Nieuw-Vennep Netherlands<h3 data-end="443" data-section-id="17y7h64" data-start="426" id="return-address">Return address</h3>Hoogendijk 2C 2952AE Alblasserdam Netherlands<h3 data-end="509" data-section-id="aba48v" data-start="493" id="important">Important</h3>Returns must always be registered first via our returns portal. Unregistered returns may experience delays in processing.<h3 data-end="668" data-section-id="72cy0g" data-start="659" id="chamber-of-commerce">Chamber of Commerce</h3>68411278<h3 data-end="695" data-section-id="4qwwau" data-start="679" id="vat-number">VAT number</h3>NL857428603B01

What are your company details?

Partywinkel.co.uk

Contact

How do I place an order?

What payment methods do you accept?

Can I pay for my order later?

Can I change my order?

How do I cancel my order?

I haven’t received an order confirmation

How do I receive the invoice for my order?

Ordering and payment

What are the delivery times?

What are the delivery charges?

What delivery options are available?

How can I track my order?

I’m having a problem with the delivery of my order

How long will my parcel be held at a collection point?

Shipping and delivery

How do I return a product?

What is the return period?

What are the return costs?

When will I receive my refund?

How does the right of withdrawal work?

How does the warranty work?

My order arrived damaged

I have received the wrong product

A product is missing from my order

Can I return multiple orders together?

Returns and warranty

Are products in stock?

When will a product be back in stock?

What if I want to buy more items than are in stock?

Can I have my order sent as a gift?

Are the balloons supplied filled with helium?

Products and stock