My product is damaged or defectiveUpdated 10 days ago
We’re sorry to hear that you’ve received a damaged or faulty product. We’d be happy to sort this out for you, of course.
You can easily report a damaged or faulty product via our returns portal. When submitting your report, select the relevant product, attach a clear photo of the damage or fault, and briefly describe the issue. You can then indicate which of the available solutions you’d prefer.
Once you’ve submitted your request, you’ll receive further information about how it will be handled.
Was your order delivered more than 30 days ago? If so, please contact our customer service team. A faulty product isn’t automatically excluded from the warranty once the standard 30-day returns period has expired. We’ll be happy to assess your situation for you.
Are you unable to submit your request via the returns portal? Please contact our customer service team so that we can assist you further.
Report damage or a fault
You can easily report a damaged or faulty product via our returns portal:
After submitting your report, you can add a photo, describe the problem and choose your preferred solution from those available.