Shipping and delivery
Where is my order?
As soon as your order has been dispatched, you will automatically receive a tracking number by email. This allows you to easily track your order.
What are the delivery times?
Delivery times depend on the delivery option chosen:DHL home delivery — order before 23:59, delivered tomorrowDHL collection point — order before 23:59, collect tomorrowTrunkrs same-day delivery — order before 10:00, delivered todayYou can view...
What are the delivery charges?
The delivery costs within the Netherlands are:DHL home delivery: €4.95DHL collection point: €€3.95Trunkrs same-day delivery: €5.95You can view the available delivery options at checkout.
What delivery options are available?
You can choose from various delivery options:DHL home delivery — €4.95DHL collection point — €3.95Trunkrs same-day delivery — €5.95The available delivery options are automatically displayed at checkout.
How long will my parcel be held at a collection point?
Parcels at a DHL collection point are held for a maximum of 5 days. After that, the parcel is automatically returned to our warehouse.
My order status says ‘delivered’, but I haven’t received anything
Is your order marked as delivered, but you haven’t received anything yet? First, check whether the parcel has been accepted by housemates, neighbours or left at an agreed delivery point.Also check:the carrier’s track & trace informationthe...